Hotel IT Solutions:
Managed Programmes
Four managed IT programmes built for UK hotels: 24/7 IT support, IT consultancy, cyber security and disaster recovery. Combine them to suit your property, all from one hospitality-only team.
Managed programmes, not piecemeal fixes
Our individual services, such as guest WiFi, cabling, CCTV or PMS integration, solve a specific problem or deliver a specific project. Our solutions are different: they are managed programmes that bundle the right services, people and processes into one ongoing commitment for your hotel, with clear responsibilities and a single point of contact.
For most hotels, 24/7 IT Support is the foundation. You can then add Cyber Security or Disaster Recovery & Backup as their risks and compliance needs grow. IT Consultancy & Project Management runs alongside for openings, refurbishments and major upgrades.
Ongoing programmes are charged at a fixed monthly fee, quoted per property after a free assessment. Consultancy and one-off projects are scoped and quoted up front, so you always know the cost before work begins.
24/7 IT Support
Round-the-clock technical support with guaranteed response times. Perfect for hotels that need reliable, always-available IT assistance.
IT Consultancy & Strategy
Strategic technology planning and project management. Ideal for hotels planning major upgrades or new property openings.
Cyber Security Suite
Complete security package to protect your hotel, guests, and data. Includes PCI DSS compliance and threat detection.
Disaster Recovery & Backup
Ensure business continuity with automated backups and rapid recovery solutions. Protect your hotel from data loss.
Which Solution Is Right for You?
Compare our solutions and find the perfect fit for your hotel's needs.
| Feature | 24/7 Support | Consultancy | Cyber Security | Disaster Recovery |
|---|---|---|---|---|
| 24/7 Helpdesk | ||||
| On-Site Support | ||||
| Proactive Monitoring | ||||
| Technology Audit | ||||
| PCI DSS Compliance | ||||
| Automated Backups | ||||
| Dedicated Account Manager | ||||
| Best For | Day-to-day support for any hotel | Openings, refits and upgrades | Card payments, guest data, PCI DSS | Protecting bookings and business data |
| How It's Charged | Fixed monthly fee | Quoted per project | Fixed monthly fee | Fixed monthly fee |
Which programme fits your hotel?
A quick guide to where each programme adds the most value. Not sure? A free assessment will tell you.
24/7 IT Support
Ideal for independent, boutique and group hotels without an in-house IT team, or with a small team that needs out-of-hours cover. If your night manager has nobody to call when the PMS freezes at 2am, start here.
About 24/7 IT SupportIT Consultancy & Project Management
For hotels opening a new property, refurbishing, rebranding, changing PMS or replacing WiFi. We plan the technology, manage the suppliers and make sure everything works on opening day.
About IT ConsultancyCyber Security
For any hotel that takes card payments or stores guest data, which is every hotel. Especially valuable if you're preparing for PCI DSS, have had a phishing or ransomware scare, or report to owners or investors on risk.
About Cyber SecurityDisaster Recovery & Backup
For hotels that can't afford to lose reservations, folios or accounting data, including properties running on-site servers. We make sure you can recover quickly from hardware failure, ransomware or human error.
About Disaster RecoveryOnly need one thing fixed?
If you need a single project rather than an ongoing programme, such as a guest WiFi upgrade, new cabling, CCTV or a PMS interface, take a look at our individual services. Each one can be delivered on its own or folded into a programme later.
Hotel IT solutions: your questions answered
What is the difference between a solution and a service?
Can I combine more than one programme?
How are the programmes priced?
Which programme should a small hotel or B&B start with?
Do your solutions cover hotels outside London?
Do you offer a custom programme?
Need a Custom Solution?
Not every hotel fits into a standard package. Let's build a tailored IT solution for your specific needs.