Hotel IT Specialists
Since 2010
GGG Technologies is a London-based IT support company that works only with hotels and hospitality businesses. For more than 15 years we've kept guest WiFi, property management systems, payments and security running for hotels across the UK.
Built for hotels, not adapted for them
GGG Technologies was founded in 2010 with a simple idea: hotels deserve IT support that understands how hotels work. Too many properties were relying on general IT firms that kept office hours, didn't know a PMS from a POS, and treated a failed card terminal at checkout the same as a slow laptop in a back office.
So we built a support company around hospitality from day one. Our helpdesk runs 24 hours a day because hotels never close. Our engineers learn the systems hotels actually use: property management systems, key card locks, guest WiFi platforms, telephony, point of sale and payment networks. And we measure ourselves on what matters to a hotelier: happy guests, smooth check-ins and no surprises on the monthly bill.
Today we support more than 500 hotels across the UK, from owner-run B&Bs and boutique hotels to luxury properties, serviced apartments and multi-site groups, all from our base at 86-90 Paul Street in Shoreditch, London.
Why we only work with hotels
Specialising in one sector is a deliberate choice. It's what lets us respond faster and fix problems first time.
Hotels run around the clock
A late arrival can't check in if the PMS is down, and a guest won't wait until Monday for the WiFi to work. Our 24/7 helpdesk and 1-hour on-site response in London are designed around a business that never closes.
Hotel systems are connected
The PMS talks to door locks, POS, telephony, channel managers and payment terminals. A change in one place can break something elsewhere. We understand those links, so we diagnose faster and avoid knock-on failures.
Guests bring unique risks
Hundreds of unknown devices on your WiFi, card data at reception and personal data in the PMS make hotels an attractive target. Security and PCI DSS sit at the heart of everything we set up.
Proactive support at a fixed monthly fee
We would rather prevent a problem than bill you for fixing it. That's why we charge a fixed monthly fee, quoted per property after a free assessment, and why we invest in monitoring, maintenance and planning instead of waiting for the phone to ring.
Every new client starts with a free IT assessment. We look at your network, WiFi, PMS, payment setup, backups and security, then give you a clear, jargon-free plan and a fixed quote.
One number, any time
Your staff call or email our UK-based helpdesk 24/7. We respond within an hour and resolve most issues remotely on the first contact.
Monitoring before complaints
We monitor your network, internet links, firewalls and key servers so we can often spot and fix a fault before guests or staff notice it.
Engineers on site when needed
When a fix needs hands-on work, we dispatch an engineer to your hotel, whether you're in central London or elsewhere in the UK.
We deal with your suppliers
PMS vendors, broadband providers, telephony and payment companies: we log the tickets and chase them, so your managers can get back to running the hotel.
Everything your hotel runs on
One provider for the whole technology stack, from the comms cabinet to the guest's phone.
IT Support & Helpdesk
24/7 helpdesk, remote fixes, on-site engineers, workstations, printers and staff accounts.
Networks & Guest WiFi
Guest and staff WiFi, switching, cabling and internet connectivity designed for hotel buildings.
Security & PCI DSS
Firewalls, endpoint protection, staff awareness, backups, PCI DSS support, CCTV and access control.
PMS & Hotel Systems
PMS and interface support, POS, telephony, digital signage and in-room technology.
What you can expect from us
Our mission is to give every hotel, whatever its size, reliable and secure technology that makes life easier for staff and better for guests. These principles guide how we do it.
"If a guest notices the technology, something has gone wrong. Our job is to make sure they never have to."
The GGG approach
Guests first
We prioritise issues by their impact on guests and revenue. A down card terminal at checkout comes before a back-office printer.
Plain English
No jargon and no hidden agendas. We explain what's wrong, what we recommend and what it will cost before we start.
Security by default
Every network we build separates guests, staff and payments, and every system we manage is patched, backed up and monitored.
Always available
Hotels never sleep, and neither does our helpdesk. Night managers get the same response as the day team.
Honest advice
If a cheaper fix will do, we'll tell you. Our fixed monthly fee means we gain nothing from recommending work you don't need.
London-based, supporting hotels across the UK
Our office in Shoreditch puts us close to the capital's busiest hotel districts, including Central London, Mayfair, Westminster, Kensington and Canary Wharf.
Beyond the capital, we support hotels in the South East, South West, Midlands, East Anglia and nationwide. Remote support and monitoring work identically everywhere, and we arrange on-site engineers wherever your property is.
View All AreasContact GGG Technologies
- 86-90 Paul Street, London, EC2A 4NE
- +44 20 3642 4958
- [email protected]
- Support available 24 hours a day, 7 days a week
Let's talk about your hotel's IT
Book a free, no-obligation IT assessment. We'll review your setup, highlight the risks and give you a fixed monthly quote for supporting your property.
Prefer to talk? Call +44 20 3642 4958, 24/7.