Hotel IT Project Management & Consultancy
A retained technology partner for hotel openings, refurbishments, PMS migrations and multi-year upgrade plans. We act as your virtual IT director, planning, budgeting and coordinating every supplier, so projects are delivered with minimal disruption to guests.
- A named consultant and project manager as your single point of contact
- Hospitality-specific planning from a team working in hotel IT since 2010
- Ongoing advice for a fixed monthly fee; one-off projects scoped and quoted individually
Prefer to talk? Call our UK team on +44 20 3642 4958
The programme
Strategy and delivery under one accountable partner
Hotel technology projects rarely fail because of the technology. They fail because nobody owns the whole picture: the PMS vendor, broadband provider, cabling contractor, AV installer and interior designer each deliver their piece, and the gaps between them land on the general manager.
This programme gives you one accountable partner. Our hotel IT consultancy service provides the expert advice; the programme adds hands-on project management, supplier coordination and a long-term roadmap, retained so the person who planned your network is the one who signs it off. Typical projects include cabling and infrastructure, network and WiFi upgrades and PMS integration.
We have worked with more than 500 hotels since 2010, so we know the order in which things need to happen in a live property, and which jobs should never be scheduled for a Friday afternoon.
"GGG managed our entire IT setup for our new London property. They handled everything — we just opened the doors on time."
— Operations Director, Boutique Hotel Group
Who it's for
Who the consultancy programme is for
Any hotel facing a technology decision or project bigger than day-to-day support, from a single-site refurbishment to a portfolio-wide standard.
New openings and conversions
Independent and boutique properties opening or rebranding, needing everything from cabling to PMS go-live in the right order.
IT for boutique hotelsHotel groups and chains
Rolling out a technology standard across the portfolio, or bringing a newly acquired property onto group systems.
Multi-site hotel ITLuxury hotels and resorts
Complex in-room technology and smart room projects where the guest experience must be seamless.
IT for luxury resortsConference and event hotels
High-density WiFi, AV and meeting room technology upgrades scheduled around a full events calendar.
IT for conference hotelsServiced apartments
Self check-in, smart lock and connectivity rollouts across buildings with no on-site reception.
IT for serviced apartmentsB&Bs and guesthouses
A practical, affordable roadmap for owners replacing an ageing booking system or upgrading WiFi for the first time.
IT for B&BsWhat's included
From first audit to final handover
We manage every aspect of your technology project and keep the long-term plan current once it is delivered.
Technology audit
A full assessment of your existing IT infrastructure, identifying gaps, risks and opportunities.
Infrastructure design
Network and systems architecture designed around your building layout, room count and guest expectations.
New property setup
End-to-end IT for new hotel openings, from cabling and WiFi to PMS go-live.
Project management
A named project manager, a written plan, regular status updates, a risk log and budget tracking.
PMS migration and integrations
Cut-over planning, data migration and interface testing for PMS, POS, key cards and telephony. See PMS integration.
Vendor management
We coordinate, and where appropriate negotiate with, every technology supplier on your behalf.
Technology roadmap
A clear three-to-five-year plan for technology investment, aligned with your business goals.
Budget and capex planning
Costed options so owners and asset managers can approve spend with confidence.
Staff training and handover
Training for your team on new systems, plus full documentation at handover.
Engagement process
How a typical engagement runs
The same disciplined process applies whether you are replacing WiFi in one building or opening a new property.
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1
Discovery visit
We spend time on-site understanding your property, your team and your technology challenges. Book a visit.
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2
Audit and findings
A written report on what you have, what is at risk and what is holding operations back.
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3
Strategy and design
A detailed plan including scope, timeline, budget and recommended solutions, with options where there is a real choice.
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4
Implementation
We manage delivery and every supplier involved, scheduling work around occupancy and events to minimise disruption.
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5
Testing and go-live
End-to-end testing of every system and interface before go-live, with cut-overs planned for quieter periods.
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6
Handover and roadmap
Documentation, staff training and an updated roadmap, with the option to move into our managed 24/7 IT support programme.
Working with us
What you can expect from the programme
Projects are delivered against a written plan with clear ownership, and live operations stay protected throughout.
One point of contact
A named consultant and project manager who knows your property and is accountable for the result.
Written plans and updates
Agreed milestones, regular status reports and a risk log you can share with owners.
Controlled changes
Scope changes are costed and agreed in writing before work starts, so there are no surprise invoices.
Go-live support
Cut-overs are backed by our UK-based 24/7 team, with engineers on site within 1 hour in London.
Our team is based at 86-90 Paul Street, London EC2A 4NE. For London projects, see hotel IT support in London; we deliver projects for hotels across the UK.
Compare
Managed IT programme vs coordinating suppliers yourself
Many hotels manage technology projects in-house by default. The hidden cost is management time and the gaps between suppliers.
| Managed consultancy programme | Managing suppliers yourself | |
|---|---|---|
| Accountability | One partner owns the outcome | The GM coordinates multiple vendors |
| Design | Hospitality-specific and joined up | Each vendor designs only their own piece |
| Scheduling | Planned around occupancy and events | Dictated by supplier availability |
| Budget | Costed up front and tracked | Unexpected variations and extras |
| Testing | End-to-end before go-live | Each supplier tests only their own part |
| Documentation | Full handover pack | Scattered or missing |
| After go-live | Smooth transition into managed support | Warranty calls to individual vendors |
Problems it prevents
Project problems the programme prevents
Most project issues surface on opening day or the morning after a cut-over, when guests are already at the desk.
Guest WiFi is where poor planning shows first. Our guide to hotel WiFi problems explains why surveys and capacity planning matter.
Front desk not ready on opening day
Workstations, printers, PMS logins and phones are installed and tested before the first guest arrives.
PMS migrations that lose data
Data mapping, trial migrations and interface tests reduce the risk of missing reservations or broken links to key cards and POS.
Payment terminals not ready
Terminals are ordered, connected and placed on a properly segmented network well before go-live.
Guest WiFi built without a survey
Access points designed for the building rather than guessed, avoiding dead spots and costly rework.
Key card systems that do not integrate
Lock system, encoders and PMS interface are specified together, so keys can be cut from the PMS on day one.
Go-lives during check-in peaks
Cut-overs are scheduled around occupancy and events, never into your busiest arrival window.
FAQ
Hotel IT consultancy and project management: frequently asked questions
How is this different from your IT consultancy service?
Our IT consultancy service covers expert advice and audits. This programme adds hands-on delivery: a named project manager, supplier coordination, testing and handover, plus an ongoing roadmap retained on a fixed monthly fee.
Can you manage a new hotel opening from scratch?
Yes. We can plan and coordinate the full technology fit-out, including cabling, network and WiFi, PMS and interfaces, telephony, payment terminals and front desk equipment, working alongside your contractors and designers.
Do you work alongside our existing IT provider and suppliers?
Yes. We can lead the project and coordinate your existing suppliers, or bring in specialists where needed. Our role is to make sure every piece fits together and is tested end to end.
How are projects priced?
Ongoing consultancy and roadmap work is a fixed monthly fee, quoted per property after a free assessment. Individual projects are scoped and quoted separately, with fixed-price options available once the scope is agreed.
Can you help us choose a new PMS?
Yes. We help you define requirements, shortlist and evaluate options, check integrations with your existing systems and plan the migration and cut-over.
Do we have to take ongoing support afterwards?
No. The handover documentation is yours to keep. If you would like continued cover, you can move straight into our managed 24/7 IT support programme.
Related programmes and guides
Planning an opening, refurbishment or upgrade?
Book a free consultation. We will review your plans, flag the risks early and propose a scope and fee for managing the technology side.