Hotel IT Support
in London
& Across the UK
24/7 IT support built exclusively for hotels. Our UK-based team looks after your PMS, guest WiFi, card payments and cyber security across London and the UK, with engineers on site within 1 hour across London, day or night.
Call our 24/7 team: +44 20 3642 4958
The Numbers Say It All
Real results that make a difference to hotel operations across the UK
Hotels Supported
Across the United Kingdom
Uptime Guaranteed
Rock-solid reliability
Response Time
Maximum wait time
Years Experience
In hospitality IT
Trusted by hotels operating under
Hotel IT support from people who understand hotels
A hotel is not an office. Guests check in at midnight, card payments have to clear at breakfast, and a WiFi outage turns into a one-star review before the morning shift arrives. Generic IT companies work nine to five and learn your systems on your time. We don't.
Since 2010, GGG Technologies has provided IT support exclusively to the hospitality sector. Our London-based team supports more than 500 hotels across the UK, from independent B&Bs to multi-site groups, and we know the systems that keep a property running: property management systems, key card locks, point of sale, guest WiFi and payment networks.
Hospitality-only focus
We only work with hotels, serviced apartments and hospitality venues. Our engineers understand occupancy, front-of-house pressure and why a check-in queue can't wait for a ticket.
1-hour on-site response, day or night
In Greater London an engineer is at your hotel within the hour, around the clock (4 hours elsewhere in the UK). Our helpdesk starts fixing the problem remotely as soon as you call.
24/7 UK-based team
Your night manager speaks to a UK-based engineer, not an overseas call centre or an answering service. We're available 24 hours a day, 365 days a year.
PMS and hotel systems expertise
We support your property management system and its interfaces to POS, door locks, telephony and channel managers, and we deal with your PMS vendor for you.
Payments, WiFi and security
Segmented payment networks, PCI DSS support, reliable guest WiFi and managed firewalls, designed together so one weak point doesn't expose the rest.
Fixed monthly fee
One predictable monthly fee per property, quoted after a free assessment. You know what IT will cost each month, and we're motivated to prevent problems rather than bill for them.
What We Do
End-to-end IT solutions for the hospitality sector
IT Support & Maintenance
24/7 helpdesk, remote support, and on-site engineers to keep your systems running smoothly.
Network & WiFi Solutions
High-speed guest WiFi, secure staff networks, and robust infrastructure for your hotel.
Cyber Security & Compliance
Firewall management, threat detection, and PCI DSS compliance for secure operations.
PMS & Hotel Systems
Expert support for property management systems, booking engines, and operational software.
Switching to GGG in four steps
Moving your hotel's IT support should not disrupt a single guest. Here's how we get you from first call to fully supported.
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01
Free IT assessment
We review your network, WiFi, PMS, payment setup and security, on site or remotely, and listen to what's been going wrong.
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02
Clear plan and fixed quote
You get a plain-English report of the risks we found, what we recommend, and a fixed monthly fee for supporting your property.
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03
Onboarding and handover
We document your systems, collect passwords and supplier contacts, set up monitoring and coordinate with any outgoing provider.
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04
24/7 support from day one
Your team calls one number, any time. We monitor proactively, fix issues fast and review your IT with you regularly.
Complete IT Support Programs
Whether you need round-the-clock support or help with a specific project, we have a solution tailored to your hotel's needs.
24/7 IT Support
Your technology doesn't take breaks, and neither do we. Our dedicated support team is available around the clock.
IT Consultancy
From technology roadmaps to major upgrades, our consultancy team helps you plan and execute IT projects with confidence.
Cyber Security
Protect your hotel, guests, and reputation with comprehensive security solutions designed for hospitality.
Disaster Recovery
When the unexpected happens, recover fast. Our backup and disaster recovery solutions ensure business continuity.
IT support for every kind of hotel
A ten-room guesthouse and a 300-room conference hotel have very different IT. We shape our support around how your property actually operates.
Boutique Hotels
Enterprise-grade WiFi, PMS and security without an in-house IT team, delivered in a way that suits a design-led guest experience.
Boutique hotel ITChain & Multi-Site Hotels
Standardised networks, central monitoring and consistent security across every property in your group, with one point of contact.
Multi-site hotel ITLuxury Hotels & Resorts
Discreet, high-touch support for smart rooms, spa and leisure systems, and guest connectivity that matches a five-star stay.
Luxury hotel ITConference & Event Hotels
High-density WiFi, AV connectivity and event-day support so hundreds of delegates can connect at once without slowing the rest of the hotel.
Conference hotel ITServiced Apartments
Reliable in-apartment WiFi, keyless entry and remote management for long-stay guests and buildings with little or no on-site staff.
Serviced apartment ITB&Bs & Guesthouses
Simple, affordable support for owner-run properties: dependable guest WiFi, secure card payments and someone to call when the booking system stops.
B&B IT supportHotel IT support in London and across the UK
Our head office is in Shoreditch, London (EC2A), so central London hotels in the West End, the City, Mayfair, Westminster, Kensington and Canary Wharf are on our doorstep.
Outside London, we support hotels in the South East, the Midlands and nationwide. Remote support and 24/7 monitoring work the same wherever your property is, and we dispatch engineers to site whenever an issue needs hands-on attention.
Hotel IT guides and advice
Practical guidance for UK hotel owners, general managers and operations teams.
Hotel WiFi Problems: Why Guests Complain & How to Fix It
The most common causes of slow or unreliable hotel WiFi, and the practical fixes that stop the complaints.
Read the guide
5 Critical Cybersecurity Threats Facing UK Hotels Today
The attacks hotels are most likely to face, from phishing to payment card fraud, and how to protect your guests and your business.
Read the articleHotel IT support: common questions
Straight answers to the questions hotel owners and general managers ask us most.
What does hotel IT support include?
How quickly do you respond to hotels in London?
Do you support our property management system (PMS)?
Can you help our hotel with PCI DSS compliance?
How much does hotel IT support cost?
Do you cover hotels outside London?
Can you take over from our current IT provider?
Do you only work with hotels?
Ready to Upgrade
Your Hotel IT?
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