Complete 24/7
Managed Support
Our flagship support package is designed to provide hotel owners and managers with absolute peace of mind. We take full responsibility for your technology, so you can focus on your guests.
What's Included in the Program?
This is a comprehensive 'all-you-can-eat' support model with no hidden costs. One monthly fee covers all your support needs.
Unlimited Helpdesk
Call as often as you need. No per-ticket charges or hourly caps for remote assistance.
Emergency On-Site
If we can't fix it remotely, an engineer will be at your property within the agreed SLA.
Security Updates
We handle all critical patching and security updates for your servers and workstations.
Strategy Reviews
Quarterly meetings with your account manager to review performance and plan upgrades.
Package Highlights
- Guaranteed 1hr Response
- No Hidden Call-out Fees
- Hospitality-First Team
- PMS System Expertise
- PCI DSS Compliant Tools
"Having a fixed-cost support model has been a game-changer for our budgeting. The GGG team feels like our own internal IT department."
— General Manager, London City Hotel