Managed Cyber Security for Hotels
A layered, fixed-fee security programme that protects guest data, card payments and day-to-day operations, with round-the-clock monitoring, PCI DSS support and a team ready to respond if something goes wrong.
- 24/7 threat monitoring by a UK-based hospitality IT team
- Firewall, endpoint, email and staff security managed as one programme
- A fixed monthly fee, quoted per property after a free assessment
Prefer to talk? Call our UK team on +44 20 3642 4958
Why a managed programme
Hotels are a target. Security has to be continuous.
Hotels hold exactly what attackers want: card payments, passport and contact details, and a constant flow of staff, guests and contractors using shared devices and networks. Front desks are busy, staff turnover is high and systems run around the clock, which makes phishing, credential theft and ransomware easier to pull off. Our article on the five critical cybersecurity threats facing UK hotels covers the most common attack routes.
Security tools only work if someone configures, watches and updates them. This programme bundles our cyber security services, firewall management and PCI DSS compliance support into one managed service with a fixed monthly fee, so security is owned and maintained every day rather than bought once and forgotten.
It is delivered by the same UK-based team that has supported hospitality IT since 2010 and looks after more than 500 hotels today.
"After a near-miss with a phishing attack, GGG completely overhauled our security. We're now PCI compliant and our team knows exactly what to look out for."
— Finance Director, 4-Star London Hotel
Compliance update
PCI DSS v4.0 is now fully in force
The requirements that PCI DSS v4.0 originally marked as future-dated became mandatory on 31 March 2025. For hotels, the most significant include multi-factor authentication for all access into the cardholder data environment, technical controls to detect and protect against phishing, and targeted risk analyses that justify how often certain controls are carried out.
If your last PCI review was completed before that date, your evidence may no longer reflect what your acquirer expects. The programme keeps your controls and documentation current year-round. For a deeper look at the standard, see our hotel PCI DSS compliance service.
Who it's for
Proportionate security for every type of property
A 12-room guesthouse and a 300-room conference hotel face the same threats at different scales. The programme is sized to the risk and the budget.
Boutique and independent hotels
Taking card payments without a security team. We provide the controls and evidence you need without you having to hire one.
IT for boutique hotelsHotel groups and chains
Consistent security policies across every property, with one clear view of risk for owners and management.
Multi-site hotel ITLuxury hotels and resorts
High-profile guests, valuable data and reputations that cannot afford a public breach.
IT for luxury resortsConference and event hotels
Large numbers of visitors and temporary event networks that must stay isolated from operational systems.
IT for conference hotelsServiced apartments
Smart locks, self check-in platforms and remote sites that widen the attack surface.
IT for serviced apartmentsB&Bs and guesthouses
Simple, proportionate protection for small businesses that still handle card data and personal information.
IT for B&BsWhat's included
A multi-layered defence, managed for you
The programme covers your network, devices, data and people, which is the complete picture attackers look at.
24/7 threat monitoring
Round-the-clock monitoring of your network and devices for suspicious activity and active threats.
Managed firewall
Business-grade firewalls configured, updated and reviewed to block threats at the perimeter. See firewall and network security.
Endpoint protection
Antivirus and endpoint detection and response (EDR) deployed across desktops, laptops and servers.
Network segmentation
Guest WiFi, staff, payment and building systems kept separate, so a compromise in one cannot reach the others. See guest WiFi.
PCI DSS compliance support
Scoping, gap analysis, remediation and help preparing your self-assessment questionnaire and supporting evidence.
Patch and vulnerability management
Scheduled patching and regular vulnerability scanning of servers, workstations and network devices.
Email and identity security
Phishing filtering, multi-factor authentication and joiner and leaver controls for a high-turnover workforce.
Staff security training
Regular phishing simulations and security awareness training for reception, reservations and management.
Incident response
A documented response plan and a team ready to contain, investigate and recover if an incident occurs.
Onboarding
How we get you protected
We close the most serious gaps first, then build towards continuous, evidenced security.
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1
Free security assessment
We review your network, devices, accounts and how card payments flow through the property. Book a visit.
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2
Risk report and fixed fee
You receive prioritised findings in plain English, a programme scope and a fixed monthly fee.
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3
Remediate critical gaps
Default passwords, flat networks, unsupported devices and missing MFA are fixed first.
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4
Deploy and monitor
Firewall policies, endpoint protection and monitoring go live, with alerts routed to our team.
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5
Train your staff
Short, practical awareness sessions for front-of-house and back-office teams, followed by phishing simulations.
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6
Review and evidence
Quarterly security reviews and up-to-date documentation ready for your annual PCI DSS validation.
Response
How we respond when it matters
Security incidents do not wait for office hours. The programme includes a written SLA and a documented incident response plan agreed with you in advance.
1-hour on-site in London
Security and support requests are picked up by an engineer within one hour, 24 hours a day, 7 days a week.
Critical incidents first
Suspected ransomware or card data compromise is treated as critical: affected systems are isolated and worked on continuously.
Documented playbook
Roles, contacts and steps are agreed before an incident, so no one is improvising under pressure.
Regular reporting
Clear summaries of threats blocked, patch status and outstanding risks, reviewed with you each quarter.
Our team is based at 86-90 Paul Street, London EC2A 4NE. For London properties, see hotel IT support in London; the programme is available to hotels across the UK.
Compare
Managed security programme vs one-off fixes
Buying a firewall or running a single audit is a start. Without ongoing ownership, the protection fades as systems, staff and threats change.
| Managed security programme | One-off security fixes | |
|---|---|---|
| Ownership | A named team responsible every day | No one owns security between projects |
| Monitoring | 24/7 monitoring and alerting | Problems found only when something visibly breaks |
| Firewall | Rules reviewed and updated regularly | Configured once and rarely revisited |
| Patching | Scheduled and verified | Ad hoc, when someone remembers |
| PCI DSS | Controls and evidence kept current all year | An annual scramble before validation is due |
| Staff awareness | Ongoing training and phishing simulations | A one-off induction, if anything |
| Incidents | Documented plan and responders on call | Improvised under pressure |
| Cost | Fixed monthly fee | Unbudgeted emergency spend after an incident |
Problems it prevents
Hotel security problems the programme prevents
Most hotel breaches start with something ordinary: a convincing email, a shared login or a device nobody remembered to update.
Backups are your last line of defence against ransomware. Pair this programme with managed backup and disaster recovery so you can restore cleanly if the worst happens.
Front desk phishing
Fake booking requests and "guest complaints" with malicious attachments target reception. Filtering, MFA and training cut the risk.
PMS account misuse
Shared logins and leavers who still have access. We enforce individual accounts, MFA where supported and prompt removal of old users.
Exposed payment terminals
Terminals on the same network as guest WiFi bring everything into PCI scope. Segmentation keeps cardholder data isolated.
Guest WiFi attacks
Poorly isolated guest networks let devices see each other. Client isolation and separate networks stop that.
Forgotten key card and building systems
Door lock servers and CCTV recorders are often unpatched. We bring them inside the security perimeter. See access control.
Ransomware at check-in peak
An encrypted PMS on a busy arrivals day is the worst case. Endpoint protection, monitoring and tested backups limit the damage.
FAQ
Managed hotel cyber security: frequently asked questions
How is this different from your cyber security service?
Our cyber security service page describes the individual capabilities. This programme bundles them, including monitoring, firewall, endpoint protection, PCI DSS support, training and incident response, into one managed service with a fixed monthly fee and a single SLA.
Will this make our hotel PCI DSS compliant?
Compliance is ultimately the merchant's responsibility and is validated through your acquirer, usually by a self-assessment questionnaire or, for larger merchants, an assessment by a Qualified Security Assessor. We help you scope, remediate and maintain the technical controls and evidence so that validation is straightforward.
What does PCI DSS v4.0 change for hotels?
Requirements previously marked as future-dated became mandatory on 31 March 2025. They include multi-factor authentication for all access into the cardholder data environment, technical anti-phishing controls and targeted risk analyses for how often certain controls are performed.
What happens if we suffer a cyber attack?
Call our 24/7 line. We follow the agreed incident response plan: contain the threat, preserve evidence, restore operations from clean backups and support you with notification duties. Under UK GDPR, a reportable personal data breach must be notified to the ICO within 72 hours of becoming aware of it.
How much does managed cyber security cost?
It is a fixed monthly fee, quoted per property after a free assessment. The fee depends on the number of devices, users, sites and your PCI DSS scope.
Do you replace our existing firewall and antivirus?
Not necessarily. If existing equipment is supported and fit for purpose, we manage it. Where it is end-of-life or unsuitable, we explain why and recommend replacements.
Related programmes and guides
Find out where your hotel is exposed
Book a free security assessment. We will show you your biggest risks in plain English and quote a fixed monthly fee to manage them.